Shipping & Returns

1. Delivery

We currently offer three UK mainland delivery options, please note the estimated delivery times are providing the item is in stock. We endeavour to dispatch your order within 24hrs but please allow up to 28 days for delivery, unless advised otherwise.

When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.

1.1 UK Standard Delivery £5 – up to 5 working days

UK Standard Delivery is free (to UK mainland addresses) on all orders over £200. This offer may be withdrawn at anytime and does not include premium delivery services or the exchange of items.

UK standard deliveries are typically charged at £5 however delivery charges are based on the weight and size of the items ordered, the rates are automatically calculated by the website once you have entered your shipping address and are displayed in your shopping cart before checkout. All standard deliveries are sent using Royal Mail or DPD and may take up to 5 days.

Most standard deliveries will require a signature.

 

1.2 UK Mainland Carrier Delivery £5.00 – 1-3 days

In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with Royal Mail or DPD Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from DPD, full details below.

This service is only available for the U.K. mainland.

All carrier deliveries will require a signature unless we are requested to leave the parcel safe – in this instance as soon as the driver has left the parcel it becomes your responsibility and we are not liable for either damage or missing parcels.

 

1.3 Applicable to all U.K. deliveries

If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature – a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please leave a signed note explaining where the delivery may be left – Interlink Express will take the note as authorisation and the delivery will be left where requested. This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to lambretta-images.com, where a subsequent re delivery will be chargeable to you.

1.4 International Deliveries*

International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary – in this instance we shall contact you with a quote prior to dispatch.

The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout (see delivery for costs).

* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.

1.5 Short delivered/damaged goods

Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.

1.6 Part Orders

Should we be unable to fulfil all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.

Only one delivery charge is applicable for part orders – we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfil your back orders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.

We cannot guarantee to fulfil back orders although we very rarely experience such problems.

2. Stock Availability

We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. Out of stock items should not be visible on the website. At certain times some items shown may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check  +44 7737 074 206. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly

If you place an order and the item is out of stock we shall of course keep you informed.

3. Returns

We hope that any product that is purchased through Lambretta Images Archive will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.

– We do ask that all products are returned to us within 14 days of receipt, in a saleable condition.
– You are required to take reasonable care of items.
– All returns must be in their original condition with the labels attached and in the original packaging. All goods returned for a refund will be subject to a 20% restocking surcharge.

We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

Items to be exchanged will be subject to an additional delivery charge (depending on the level of service required).

Upon receipt of the goods we shall email you within 24hrs to advise you of this.

3.1 Faulty Items

Some but not all items are sold with a 12 months warranty, if you have any problems with your purchase we can offer help and assistance.

Please contact us prior to returning any faulty goods. We may ask you to initially provide images of the fault via email. In most instances it will be necessary for the goods to be returned to us for inspection, and in some cases we shall have to forward these onto the supplier. Please allow up to 28 days for an outcome, although we endeavour to do this as quickly as possible. If the goods are found to be faulty, the cost of the return postage will be refunded to you, and you will be offered a replacement or a refund. If a fault is thought to be caused by misuse or negligence or it occurs outside the warranty period, the item will be returned and a charge may be payable to us Please ensure all returned items are in a clean condition, we are unable to accept any soiled goods.

In no circumstances will a replacement item be sent out, until the goods have been received by us and inspected.

We are unable to offer a repair service for any of our products.

3.2 Promotion/Offers Return

If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.

If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.

If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the “shipping instructions” option at the checkout.

If you are at all unsure, please do not hesitate to contact us on  +44 7737 074 206.

3.3 Returning for a Refund

Once we have received and inspected the returned item we shall then proceed with the refund. Refunds can only be made to the original card of purchase. If the card has expired we shall need to contact you to obtain the updated information.

If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.

Please allow up to 10 days for this to be shown on your statement.

3.4 Returning for an Exchange

For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; we will contact you to gain card details, however if it is more convenient then please contact us on  +44 7737 074 206.

Once we have received and inspected the returned item we shall then proceed with the exchange.

4. Limitation of Liability

The liability of lambretta-images.com and any of its microsites in contract (including negligence of breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall lambretta-i,ages.com or employees be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.